Effective date: 30 September 2026

Rechargegate Ghana respects your privacy and is committed to protecting the personal information you provide when using our website and mobile application.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

1. No Account Required

You do not need to create an account or log in to purchase services through Rechargegate Ghana.

Because no customer account is created, we do not collect usernames or passwords. However, certain information may still be required to process a purchase successfully.

2. Information We May Collect

Depending on the service you purchase, we may collect:

• Your phone number or the recipient’s phone number.
• Mobile network selection and purchased plan.
• Email address, when supplied for receipts or support.
• Electricity meter, television smartcard or customer account number.
• Transaction amount, reference, date and payment status.
• Messages and information provided when contacting customer support.
• IP address, device type, operating system, browser and app version.
• App notification token when push notifications are enabled.
• Cookies, local storage and similar technical information needed for the website and app to work properly.

Please ensure that you have permission before providing another person’s phone number or service information.

3. Payment Information

Payments may be processed by banks, mobile money operators or third-party payment gateways.

Rechargegate Ghana may receive transaction references, payment status and limited payment information needed to confirm your purchase. Full card numbers, PINs, CVVs and banking passwords should be entered only on the secure page of the authorised payment provider.

We do not ask customers to send card PINs, passwords or one-time passwords through customer support.

4. How We Use Information

We may use collected information to:

• Process data, airtime, electricity and other requested purchases.
• Confirm payments and deliver purchased services.
• Send receipts and transaction updates.
• Provide customer support and resolve failed transactions.
• Send service notifications when you allow push notifications.
• Detect fraud, abuse and unauthorised transactions.
• Maintain security and improve app and website performance.
• Comply with legal, regulatory and accounting obligations.

5. Push Notifications

The Rechargegate Ghana app may use services such as OneSignal and Firebase to provide transaction updates, service announcements and important notifications.

These services may process a notification token and limited device or technical information necessary to deliver notifications. You can disable notifications at any time through your device settings.

6. Sharing of Information

We may share information only when necessary with:

• Mobile network operators and service providers fulfilling your purchase.
• Electricity, television and other utility service providers.
• Banks, mobile money providers and payment gateways.
• Hosting, notification, analytics, security and technical service providers.
• Government agencies or regulators when disclosure is legally required.
• Professional advisers helping us meet legal or security obligations.

We do not sell or rent customers’ personal information.

7. Cookies and Local Storage

Our website and WebView application may use cookies or local storage to maintain sessions, remember preferences, prevent fraud and support essential functionality.

Blocking these technologies may cause parts of the service to stop working properly.

8. Data Retention

Transaction records may be retained for as long as reasonably necessary to:

• Complete and verify purchases.
• Resolve disputes, reversals and customer-support requests.
• Prevent fraud and protect our services.
• Meet accounting, tax and legal requirements.

Information that is no longer required will be deleted, anonymised or securely archived where appropriate.

9. Data Security

We use reasonable administrative, technical and organisational measures to protect information against unauthorised access, misuse, alteration, disclosure or loss.

However, no website, application or internet transmission method can be guaranteed to be completely secure.

10. Your Rights

Subject to applicable Ghanaian law, you may request to:

• Know whether we process your personal information.
• Access the personal information held about you.
• Correct inaccurate or incomplete information.
• Object to certain processing activities.
• Request deletion of information that is no longer required.
• Withdraw consent where processing is based on consent.

Rechargegate Ghana does not create customer accounts. Therefore, there is no account-deletion process. You may still request deletion of eligible transaction or support information by contacting us. Some records may need to be retained for legal, security or accounting reasons.

11. Children’s Privacy

Rechargegate Ghana is not directed at children under 18. We do not knowingly collect personal information from children without appropriate permission.

If you believe a child has provided personal information, please contact us.

12. Third-Party Websites and Services

Our app or website may contain links to third-party websites, payment providers or services. Their privacy practices are governed by their own policies, and Rechargegate Ghana is not responsible for how independent third parties handle information.

13. Changes to This Policy

We may update this Privacy Policy when our services, legal obligations or data-handling practices change. The updated version will be published on this page with a revised effective date.

14. Contact Us

For privacy questions, corrections or deletion requests, contact:

Rechargegate Ghana

Telephone: 233204951184

Website: https://ghana.rechargegate.com.ng/